Unconditional 30-Day Money Back Guarantee.
Christian World Hosting is certain that you are going to enjoy our service. We are so sure that we would like for you to try our service risk free for 30 days by offering an unconditional money-back guarantee to all new web hosting customers. If you are not 100% satisfied within your first 30 days of service, we will refund 100% of your hosting fees paid up to the date of termination. No catch - it is that easy!

Cancellations
Please be aware that there are no prorated refunds after the first 30 days of service. If you wish to cancel your service after your first 30 days are up, cancellation will be effective on the last day of the month in which the cancellation was requested for monthly accounts. If your account is on a quarterly, semi-annual or annual plan, your cancellation will be the last day of the month of your current billing cycle. All charges are non-refundable after the first 30 days of service are up. NO CONTRACTS ARE REQUIRED.

Billing Cycles
We bill hosting accounts monthly, quarterly, semi-annually or annually. The choice is yours.

Price Lock Guarantee
Sign-up today for any web hostingplan and your price is guaranteed for the life of your current contract so there will be no worries about price increases!

Domain Names
Domain names are nonrefundable. We are not responsible for any type of typographical or any other type of error. If you hold your domain name with another provider (i.e. Network Solutions or GoDaddy) you will simply need to point the domain to our servers by setting the name server to:

ns.christianworldhosting.com
ns2.christianworldhosting.com
(Detailed instructions will be given upon sign-up)

If you choose to physically transfer the domain to Christian World Hosting from your current domain registrar, please contact our team to initiate the transfer process. There are no fees to transfer domains, however you will be responsible for the annual renewals of $15 per year.

If you purchase the domain through ChristianWorldHosting.com, you will be charged $15 per year - that we will pay to Internic for "ownership" of the domain. Domain name fee's are nonrefundable. YOU OWN YOUR DOMAIN NAME - IT WILL BE REGISTERED IN YOUR NAME. Be wary of hosting companies that retain ownership of your domain name.

If you took advantage of our free domain offer (new sign-ups for Gold and Platinum packages), the domain will be registered for one year free of charge to you. Additional years will be billed at the normal renewal rate of $15 per year. If you cancel your account within the first 3 months, and received a free domain, we must bill you for the domain name ($15). This is not because you are signed into any contract, this is only to recover our costs for the domain name.

If you have additional domains that you would like to have setup as redirects to your primary, please be sure to provide us with those names. Unlike other web hosting companies that charge monthly fees for domain redirects, we will set them up and host them at NO ADDITIONAL CHARGE. You will only be responsible for your annual domain registration fees.

Invoicing
All invoices are sent exclusively via e-mail for credit card orders. We do not send invoices through postal mail or fax. You are responsible for directly updating, or notifying Christian World Hosting of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status). Please note that it is your responsibility to keep your account and contact information current. Christian World Hosting is not responsible for outdated email addresses or non-receipt of email invoicing.

If you are a registered Church, Ministry or Christian Owned business, you may be eligible to be invoiced rather than using a credit card for your hosting fees. We do not invoice monthly, this option is only available for the annual hosting plans. Contact Us if you have any questions.

Any additional charges for extra services such as GatewayDefender/MXLogic (Enterprise Level Spam Filtering Service - $1.95 per account per month), additional storage space ($5 per GB) or extra bandwidth beyond allotted amount ($5 per GB) will be billed with your recurring hosting fees each month on your billing date.

IMPORTANT NOTE ABOUT LIMITS: 99% of our Customers never reach their limits for disk space and/or transfer. Should your website reach these very high limits that are allocated for your hosting package, you will be notified via e-mail. In is important to state that the average website only uses 3 to 5 GB of transfer/bandwidth per month and extremely busy websites utilize 15-30 GB per month. The website you are on now uses around 6 GB of transfer / bandwidth per month and gets a couple thousand visitors each month. This site also only utilizes around 150mb of disk space. We hope this helps explain limits and that it is something that 99% of our Customer base never has to worry about.

Refunds
We do not offer credits or refunds for hosting time already expended and domain name registration fees are non refundable. Because we have provided you with DNS entries, usernames, passwords, appropriated disk space, bandwidth/data transfer and other resources, you are provided with the ability to use your account. If you do not use the services you are ordered, are still obligated to pay for the account. The reason for this policy is that even an unused account uses valuable system resources that we could have made available to offer other customers and therefore, once you have ordered our services you are obligated to pay for your account. (The only exception to this is within your 30 day money back guarantee period.)

Late Fees
We ask that you always keep your billing information up to date. Like many web hosting companies, we have chosen to not charge immediately upon a credit card being declined. Most hosting companies do charge $.50 to $1.00 whenever a credit card is declined. This is because our processors charge us a "per transaction" fee, even if your card is declined. To update your billing information at any time, please click on the "Billing Update" link from any page of our site or via your web hosting control panel under the "Account Management" section. We have simplified this form to make the process quick and easy.

Should your account go beyond 10 days delinquent, it will be suspended and if you wish to reactivate, a $10 re-activation fee will be assessed. Please note, before this time comes, you will receive up to three (3) notices asking for your action to update your account. After 20 days, accounts are considered abandoned and are deleted from the server. If any outstanding balance is on the account, ownership of the domain transfers to Christian World Hosting pending that balance and late fees being paid. This is an absolute last avenue of recourse - our goal is to never charge a re-activation fee nor disable any domain, but we need your help in keeping your account up to date. IF YOU NEED A FEW DAYS OR WEEKS BEFORE YOU ARE ABLE TO PAY, SIMPLY CONTACT OUR BILLING TEAM. IN MOST INSTANCES WE WILL GRANT YOU A PAYMENT DUE DATE EXTENSION. THIS WILL AVOID ANY SUSPENSIONS OR RE-ACTIVATION FEES. Again, we just need communication, otherwise the account appears to be abandoned.

Chargebacks
After our 30 day money back guarantee, we do not offer any prorated refunds for services. If you choose to cancel your service, it will become effective the last day of your current billing cycle. Should you initiate a chargeback with any credit card company, your account will be fined a $25 chargeback fee. This is the fee that we as the "merchant" incur for erroneous chargebacks. If you have any questions about billing, please contact our billing team so we can investigate your inquiry and rectify any problems at once.

Use of Services
All services provided by Christian World Hosting may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Please be aware that we will not allow the publishing of adult content, violent content or any other type of questionable content on our servers.

Adult Content
Christian World Hosting does not allow the publishing of any pornographic materials on the webservers. Publishing any adult content will result in immediate and permanent account suspension and deletion.

System and Network Abuse
Violations of system or network security are prohibited and may result in criminal and civil liability. Examples of system or network security violations include, without limitation the following: unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; interference with service to any user, host or network including, without limitation, mail bombing, flooding, uploading of Telnet scripts of any sort, deliberate attempts to overload a system and broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

Email Disk Space Storage
Accounts are given a generous amount of disk space that is shared among your website, email, configuration and system files. Clearly the server has storage capacity but that primary purpose of the disk space allowed is for your website. We strongly recommend that you download your email to a program on your computer regularly and that you set up limits on each email box (using the Mail Manager tool). In order to prevent abuse, the following guidelines have been established. Email stored for over 3 months on the server may be deleted by our system without notice and will not be recoverable. If the aggregate of your email and webmail disk usage exceeds 25% of the total disk space or 250 megs of disk space on your account you may be required to reduce the amount of email stored on the account if it is found to adversely effect the performance of the web-server or network.

Spam/Mass Email Policy
Christian World Hosting is committed to a zero-tolerance, anti-spamming and mass e-mailing policy. Sending unsolicited (or mass solicited) bulk and/or commercial messages over the Internet (known as "spamming") is prohibited, regardless of whether or not it overloads a server or disrupts service to our customers. The term "spamming" also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a web site hosted on a Christian World Hosting server, and selling or distributing software (on a web site residing on a Christian World Hosting server) that facilitates spamming. Violators will face immediate suspension and a $100 fine. Christian World Hosting servers are not to be used to send mass-emails, even if the list is targeted. We are a web hosting company and we provide e-mail service but we are not a bulk e-mail handler. Christian World Hosting reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision. In general bulk/mass email is defined as sending the "same email" to more than 250 people on any given day.

Disclaimer
Christian World Hosting service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Christian World Hosting expressly disclaims any representation or warranty that the Christian World Hosting service will be error-free, secure or uninterrupted. No oral advice or written information given by Christian World Hosting, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. Christian World Hosting and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.

Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT, AND UNDER NO THEORY OF LAW OR EQUITY, WILL WE BE LIABLE FOR THE LOSS OF A DOMAIN NAME, OR ANY BUSINESS OR PERSONAL LOSS, REVENUES DECREASE, EXPENSE INCREASE, COSTS OF SUBSTITUTE PRODUCTS AND/OR AJT'S SERVICES, OR ANY OTHER LOSS OR DAMAGE WHATSOEVER, OR FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF ANY USE OF, OR ANY INABILITY TO USE, ANY CHRISTIAN WEB HOSTING SERVICES EVEN IF AJT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Refusal of Service
We reserve the right to refuse, cancel, or suspend service at our sole discretion.